1.  Schedule service appointments
Sixty-one percent of millennials prefer to avoid phone calls. Texting is no problem, though.

Scheduling appointments by text can reduce office workers’ phone time by 80%.

2. Send service appointment reminders
You don’t like missed appointments and neither do your customers. Do them a favor and remind them by text.

of consumers would like to get appointment reminders by text.

3. Send project status updates
Keep customers updated on the status of their
project: the technician is on the way, their product has arrived, or materials are delayed. They’ll appreciate the heads-up.

 of consumers believe that businesses should interact with customers by text more often than they do now.

4. Offer discounts and deals
Want to stimulate more business? Send customers a text with a discounted offer, a seasonal promotion, or a coupon.

of consumers said they opt-in to a brand’s text messages to receive coupons or deals.

5. Ask for feedback
Texting customers a link to provide fast feedback is a great way to measure your service and increase positive reviews.

Solicited reviews tend
to be higher than unsolicited
reviews: 4.34 stars out of 5
(vs 3.89).6

Best practices for customer texting

• Get permission: Be sure to give customers the option to opt out of personal texts.

• Limit texts: Too many texts can turn customers off. Try to limit them to service-related texts vs. sales texts.

• Respect time: Send texts during working hours only. Try to avoid early morning and evening texts, unless your service call is happening during those hours.

• Keep it short: Text apps give you a small amount of space to deliver your message, so it’s important to get to the point quickly.

Ready to start texting your customers with Cilio EasyText?

• Reduce outbound calls

• Communicate faster with crews

• Increase customer reviews