WHAT IS CiO? Cilio Technologies is our company. CiO stands for Customer Installations Online. It’s a web-based app designed to help Installation & Service Companies manage work from start to finish. THE IMS CHALLENGE Lowe’s IMS has been a tough adjustment for many Lowe’s providers. Getting your work online, uploading schedule dates, scanning/uploading paperwork, plus the accountability […]
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Many software platforms can send a text message at certain points in a workflow. However, in typical Cilio fashion, we go above and beyond to let you design your own experience. It could be a simple one-and-done basic text to introduce yourself to a customer or remind them of an upcoming measure. Or you can […]
Fresh out of Lowe’s 2019 Provider Summit in Mooresville this month, change is certainly in the air for Lowe’s Installation program! From the IMS portal advancements, CPO/IST staff restructuring, installer consolidation, a host of new corporate roles lead by the new CEO, programs cuts to grow other categories, this just scratches the surface to what’s […]
When most think of Kitchen and Bath trends, they think of Black being the new grey, smart showers and toilets, or lighter hardwood colors. More important to the General Contractor, is with a significant shift impacting the market recently, who will be selling the project tomorrow? And, who’s ready to take a bigger share… In […]
Cilio CiO is proud to announce a host of new functionality that is available to create a smoother and more efficient experience when working between Lowe’s IMS portal and our CiO application! Here’s the latest: Lowe’s New API portal: CiO is fully integrated with Lowe’s newest API platform after participating in the test pilot during […]
When it comes to your installation crew, what do you think are your biggest inefficiencies? When we talk to installation company managers, we hear them complain about: Paperwork, paperwork, paperwork. Work orders, change orders, completion orders, measurements, photos, schedules. From the office manager to the installer, everyone is bogged down printing out, filling out, and […]
WATCH NOW To generate more profit in 2018, what will be your focus? If you’re working too many hours, worried about your bottom line, and generally stressing about your business, you’re not alone. It’s common for entrepreneurs to struggle to make a decent profit while dealing with labor shortages, rising costs, and the daily grind […]
It’s the busy season for home improvement installers and contractors. That means there’s a good chance you’re looking to expand your crew. If you’re struggling to hire and retain new team members who have the right skills and a strong work ethic, consider the following tips. #1: Be clear about what you’re looking for Start […]
Do you know the strength of your business on any given day? How do you know? If you haven’t identified your business’s KPI’s, maybe now is a good time to do that. Key Performance Indicators, or KPI’s, are data values that indicate your company’s condition. Whether you are measuring overall financial condition or specific […]
Besides delivering a quality installation, one of the most important things installers must do is to schedule the installation. Asking the customer for the best time to do the installation is step one; however, that is far from all the information you need to consider. Below is a list of five things your field service […]
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